Complaints Procedure
At Harper Green School, we are committed to working in partnership with parents, carers and the wider community. We value feedback and aim to resolve any concerns quickly, fairly and respectfully.
In most cases, concerns can be resolved informally by speaking with the relevant member of staff in the first instance. Where this is not possible, or where a matter remains unresolved, our formal Complaints Procedure sets out the process to ensure concerns are considered thoroughly and consistently.
Please refer to the Complaints Procedure below for full details of the stages involved, including how to make a complaint and the timescales for responding.
If you require any further information or would like a paper copy of the Complaints Procedure, please contact the school office and we will be happy to help.
Download our Complaints Procedure: